What if I receive a set from you, and one of the tiles is missing?
Do you ship internationally?
What is your return policy?
Can I pay by check?
Can you help me put my set together?
What if I can’t decide which tiles I want?
How can I customize my set?
What can I get on my jokers?
Can I see what my jokers will look like before they are engraved?
What if I want something special engraved, that is not in your graphics library?
I have my own blanks, can I get jokers engraved?
What if I want to get something different on each joker?
I have an old set, can I get replacement tiles or jokers from you?
How much is it to engrave every tile of the set?
What if I order tiles and I don’t like them?
How many tiles do the racks hold?
What is the difference between a standard rack and a combo rack?
What is the difference between an Asian set and an American set?
How many tiles are in an American set?
What is the difference between standard tiles and jumbo tiles?
How do you recommend caring for my tiles?
Are the sets hand-made?
Do we need an appointment to come to the warehouse?
How can I learn Mah Jongg?
I am interested in ordering something that is out of stock. What do I do?
Do you offer special pricing for teachers?
Do you offer wholesale pricing?
What can you do for tournaments?
What is the “Hand of the Month”?
Q? What if I receive a set from you, and one of the tiles is missing?
A. We take all precautions to ensure this does NOT happen. That’s why all new sets are sent out in shrink-wrapped bricks. Each brick is inspected before it is sent to you. There are 40 tiles in each brick, and the extra 2 jokers and 4 blanks will be in a separate Ziploc bag, making a total of 166 tiles in an American set. When you open the tiles, make sure you CUT the shrink wrap, and do not “break bread” with the bricks to open them. If you do that, tiles will fly out and you might misplace one. WE CANNOT SEND YOU ANOTHER ONE IF YOU MISPLACE ONE. You will have to use one of your blanks to have it re-engraved to match your set. OPEN THEM CAREFULLY!
Q? Do you ship internationally?
A. Absolutely! International shipping generally runs about $30 for 0-5 lbs, and $60.00 for 5-10 lbs, depending on destination. Unfortunately, our website doesn’t automatically calculate international shipping. Please contact us with your shipping information for an accurate quote.
Q? What is your return policy?
A. Please CLICK HERE for our return policy.
Q? What if I can’t decide which tiles I want?
A. Let us know which ones you are interested in and we will be happy to send you up to 5 samples to look at first. Return shipping on tiles can get expensive, and we would like you to be happy with the tiles you get the first time around. Please CLICK HERE to order your free tile samples!
Q? How can I customize my set?
A. There are two main ways people customize their sets. They get custom engraved jokers (that match your set perfectly, of course), and they embroider their bag. Here is the pricing:
Bag embroidery: $20
Joker engraving (8 jokers): $30 for just text, add a graphic for $50
Q? What can I get on my jokers?
A. Send us a message letting us know what you are interested in and we will send you options. We have a large library of graphics. If there is something else you’d like that we don’t have, there is a $25 setup fee.
Q? Can I see what my jokers will look like before they are engraved?
A. Absolutely! Visit our Personalization page and see how your name, monogram, or other text will look. If you have something very specific in mind that includes a graphic, then we can send you a proof first.
Q? What if I want something special engraved, that is not in your graphics library?
A. Please send us the image. There is a $25 setup fee, and we will send you a proof for your approval before engraving.
Q? What if I want to get something different on each joker?
A. In addition to the cost of the jokers, add $2 for each kind of engraving. So if you are getting 4 jokers with one kind of engraving and 4 of another, add $4. For 8 different jokers, add $16.00.
Q? I have an old set, can I get replacement tiles or jokers from you?
A. Unfortunately, it is very difficult to match tiles to an older set because tile dye lots (for the same kind of tiles) can differ greatly. We can offer some resources for you. Please contact us directly.
Q? How much is it to engrave every tile of the set?
A. This is very popular and makes the set a real treat to play with. The cost is $175 to have every tile of the set engraved. If you want customized jokers in addition to the regular jokers that come with the set, normal joker engraving rates apply.
Q? What if I order tiles and I don’t like them?
A. We’re happy to offer you replacement tiles or a refund. There is a $10 restocking fee, and you pay the shipping to return the tiles to us, and for the new tiles to be sent to you. That’s why we offer free samples!
Q? How many tiles are in an American set?
A. Our sets include 36 dots, 36 bams, 36 craks, 16 winds, 12 dragons, 8 flowers, 8 seasons, 10 jokers and 4 blanks. The blanks are in case you lose or break a tile, you can have it re-engraved at a cost of $20/tile.
Q? How do you recommend caring for my tiles?
A. Do NOT leave tiles in the car! Temperature changes can ruin tiles, and sets get stolen that way. Instead, keep them in a cool, dry, safe place. Clean with non-alcoholic baby-wipes. NEVER wash tiles with hot water, soap, or in the dishwasher. Do NOT use abrasive cleaners of any kind on the tiles. They are made with love and care, and should be treated that way.
Q? Are the sets hand-made?
A. Most sets are not hand-made, but they are hand ENGRAVED. No two tiles will be exactly the same and there will be slight variations in the ENGRAVING. All the tiles (size, shape, color) will be matching, so you can play a good, challenging game!
Q? Do we need an appointment to come to the warehouse?
A. We prefer that you make an appointment beforehand so we can be sure to have salespeople on hand to assist you. But if you find yourself in the neighborhood, or need something right away and are close-by, please come see us.
Q? How can I learn Mah Jongg?
A. We recommend learning Mah Jongg in a small group with a teacher. Visit our teacher’s page to find one near you. If you ARE a teacher and want to be added, please send us your name, location, and email address.
Q? I am interested in ordering something that is out of stock. What do I do?
A. Make sure you are on our email list! That is the best way to be notified when products come back in stock. Contact us directly if you want to prepay for an item.
Q? What is the “Hand of the Month”?
A. It is our Face book challenge! We post a hand from one or more of the national cards, and if you are one of the first 10 to win the hand, then take a picture and send us the picture with your address. We’ll post your picture on our page, and we’ll send you a surprise gift!