A. We take all precautions to ensure this does NOT happen. That’s why all new sets are sent out in shrink-wrapped bricks. Each brick is inspected before it is sent to you. There are 40 tiles in each brick, and the extra 2 jokers and 4 blanks will be in a separate Ziploc bag, making a total of 166 tiles in an American set. When you open the tiles, make sure you CUT the shrink wrap, and do not “break bread” with the bricks to open them. If you do that, tiles will fly out and you might misplace one. WE CANNOT SEND YOU ANOTHER ONE IF YOU MISPLACE ONE. You will have to use one of your blanks to have it re-engraved to match your set. OPEN THEM CAREFULLY!
A. Let us know which ones you are interested in and we will be happy to send you up to 5 samples to look at first. Return shipping on tiles can get expensive, and we would like you to be happy with the tiles you get the first time around. Please CLICK HERE to order your free tile samples!
A. Do NOT leave tiles in the car! Temperature changes can ruin tiles, and sets get stolen that way. Instead, keep them in a cool, dry, safe place. Clean with non-alcoholic baby-wipes. NEVER wash tiles with hot water, soap, or in the dishwasher. Do NOT use abrasive cleaners of any kind on the tiles. They are made with love and care, and should be treated that way.
A. We prefer that you make an appointment beforehand so we can be sure to have salespeople on hand to assist you. But if you find yourself in the neighborhood, or need something right away and are close-by, please come see us.
A. It is our Face book challenge! We post a hand from one or more of the national cards, and if you are one of the first 10 to win the hand, then take a picture and send us the picture with your address. We’ll post your picture on our page, and we’ll send you a surprise gift!