A. We take all precautions to ensure this does NOT happen. That’s why all new sets are sent out in shrink-wrapped bricks. Each brick is inspected before it is sent to you. There are 40 tiles in each brick, and the extra 2 jokers and 4 blanks will be in a separate Ziploc bag, making a total of 166 tiles in an American set. When you open the tiles, make sure you CUT the shrink wrap, and do not “break bread” with the bricks to open them. If you do that, tiles will fly out and you might misplace one. WE CANNOT SEND YOU ANOTHER ONE IF YOU MISPLACE ONE. You will have to use one of your blanks to have it re-engraved to match your set. OPEN THEM CAREFULLY!
A: Send us a blank tile from your set, a SISTER tile (so we know what tile we are engraving), and a check for $20.00 to the address below. Both tiles will be returned to you
ATTN: Re-engraving Tiles
Where The Winds Blow
5608 Rampart St
Houston, TX 77081-1302
2) Don’t forget to include the return address, YOUR PHONE NUMBER, and email address
3) Put the tiles into a PADDED envelope and send it USPS First Class Mail WITH TRACKING. This should cost no more than $3.00.
5) Your tiles will be returned to you in about 2-3 weeks
We do not engrave tiles that were not purchased from Where The Winds Blow.
If you have any questions, please contact us.
A. Make sure you are on our email list! That is the best way to be notified when products come back in stock. Contact us directly if you want to prepay for an item.
A. Click the Return Policy tab in the panel to the left or you may CLICK HERE to be immediately directed to our return policy.
A. We do not accept payment by check.
We do our very best to make sure our photos are an accurate representation of what you are purchasing. Because of that the photos may appear slightly less vibrant based on the device you are using. Devices with higher resolution will be more accurate while devices with lower resolution will appear less saturated with color.
Next time you visit a big box store, look at TVs next to each other you can see the TVs with more resolution are brighter and more realistic looking.
We do not enhance the colors of the photography, we only put the products on a white background so their beauty can speak for itself.
We suggest everyone take advantage of our example tile program to get your hands on some examples of what tiles you can purchase. This way you can customize with confidence!
Customers are responsible for the cost of return shipping. Read Our Full Return Policy