Orders
A. We take all precautions to ensure this does NOT happen. That’s why all new sets are sent out in shrink-wrapped bricks. Each brick is inspected before it is sent to you. There are 40 tiles in each brick, and the extra 2 jokers and 1-2 blanks (depending on the set) will be in a separate Ziploc bag, making a total of 163-164 tiles in an American set. Check the product description of the set you purchased to see how many tiles your set come with. When you open the tiles, make sure you CUT the shrink wrap, and do not “break bread” with the bricks to open them. If you do that, tiles will fly out and you might misplace one. WE CANNOT SEND YOU ANOTHER ONE IF YOU MISPLACE ONE. You will have to use one of your blanks to have it re-engraved to match your set. OPEN THEM CAREFULLY!
A. Our standard shipping and handling is 8-14 business days but as soon as the label is created, you will be notified via emailed that your order has shipped.
First class mail can take up to 14 days and does not have tracking. Orders that are less the 1lb will not include tracking, please contact us directly if you would like to add tracking to an order that is less than 1lb.
Custom items: When standard shipping is selected, custom orders take 4-6 weeks to process, make and ship out. We will wait for your custom items to arrive and then ship everything out together. When expedited shipping is selected, we ship your non-custom items in 2-4 business days and then ship your custom item in 2-3 weeks.
A: Send us a blank tile from your set, a SISTER tile (so we know what tile we are engraving), and a check for $25.00 to the address below. Both tiles will be returned to you
ATTN: Re-engraving Tiles
Where The Winds Blow
5608 Rampart St
Houston, TX 77081-1302
2) Don’t forget to include the return address, YOUR PHONE NUMBER, and email address
3) Put the tiles into a PADDED envelope and send it USPS First Class Mail WITH TRACKING. This should cost no more than $3.00.
5) Your tiles will be returned to you in about 3-4 weeks
We do not engrave tiles that were not purchased from Where The Winds Blow.
If you have any questions, please contact us.
A. Make sure you are on our email list! That is the best way to be notified when products come back in stock.
A. We’re happy to exchange your tiles or offer a full refund.
There is a $10 restocking fee, and you pay the shipping to return the tiles to us. That’s why we offer example tiles!
A. Click the Return Policy tab in the panel to the left or you may CLICK HERE to be immediately directed to our return policy.
A. We do not accept payment by check.
A. No. Our website can’t process visa, discover, master card, or any other cash equivalent gift card. We are sorry for any inconvenience this may cause.
We do our very best to make sure our photos are an accurate representation of what you are purchasing. Because of that the photos may appear slightly less vibrant based on the device you are using. Devices with higher resolution will be more accurate while devices with lower resolution will appear less saturated with color.
Next time you visit a big box store, look at TVs next to each other you can see the TVs with more resolution are brighter and more realistic looking.
We do not enhance the colors of the photography, we only put the products on a white background so their beauty can speak for itself.
We suggest everyone take advantage of our example tile program to get your hands on some examples of what tiles you can purchase. This way you can customize with confidence!
Customers are responsible for the cost of return shipping. Read Our Full Return Policy
If you have difficulty receiving your order confirmation, please check your junk and / or spam mail folder. Some emails may go directly into your junk/spam folder because your email provider does not recognize the domain it has been sent from. We advise you to add [email protected] to your email contacts or safe sender list to ensure emails go directly to your inbox folder.
GOOGLE MAIL® |
- Click into the email message.
- Click on the down arrow next to ‘Reply’ on top right of the message.
- From drop down menu click on ‘Add to Contact List’.
- Our email address will be saved in your contacts list.
If the problems still persist, Google Support
WINDOW LIVE HOTMAIL® |
- Click into the email message.
- Click on ‘Mark as safe’ at the top of the message.
- Our email address will be saved in your Safe senders list.
If the problems persist, Window Live Hotmail Support
YAHOO® |
- Click into the email message.
- Click on ‘Add’ icon next to “From address”.
- The email address will be filled in the email field in the “Add Contact” pop-up box.
- Add additional contact information.
- Click ‘Save’.
- Our email address will be saved in your address book.
If the problems still persist, contact Yahoo Support
MICROSOFT OUTLOOK 2003/2007® |
- Click into email message.
- Click on ‘Actions’ from the menu bar.
- Go into ‘Junk E-mail’ from drop down menu.
- Click on ‘Add Sender to Safe Senders List’.
- Our email address will be saved to your Safe senders list.
- Click on ‘Junk E-mail’ from drop down menu.
If the problems persist, contact Outlook Support
EARTHLINK® |
- Click into email message.
- Click your mailbox’s “Message” menu and click “Add Senders” to your Address Book.
- Your email message will be saved to your address book.
If the problems still persist, contact EarthLink Support
AOL® WEBMAIL |
- Click into the email message
- Click on ‘More Details’ at the top of your email message.
- Hover mouse over the From address.
- The email address will be filled in the email field in the “Add Contact” pop-up box.
- Add additional contact information.
- Click on ‘Add Contact’.
- Our email address will be added into your address book.
If the problems still persist, contact AOLSupport
AOL® |
- Click into email message.
- Click on the “Add Address” icon.
- Our email address will be shown in the name and email field in the “Add Contact” pop-up box.
Check the information is correct. - Click the Save button.
- Our email message will be saved in your address book.
If the problems persist, contact AOL Support