A. We take all precautions to ensure this does NOT happen. That’s why all new sets are sent out in shrink-wrapped bricks. Each brick is inspected before it is sent to you. There are 40 tiles in each brick, and the extra 2 jokers and 4 blanks will be in a separate Ziploc bag, making a total of 166 tiles in an American set. When you open the tiles, make sure you CUT the shrink wrap, and do not “break bread” with the bricks to open them. If you do that, tiles will fly out and you might misplace one. WE CANNOT SEND YOU ANOTHER ONE IF YOU MISPLACE ONE. You will have to use one of your blanks to have it re-engraved to match your set. OPEN THEM CAREFULLY!
A: Send us a blank tile from your set, a SISTER tile (so we know what tile we are engraving), and a check for $20.00 to the address below. Both tiles will be returned to you
ATTN: Re-engraving Tiles
Where The Winds Blow
5608 Rampart St
Houston, TX 77081-1302
2) Don’t forget to include the return address, YOUR PHONE NUMBER, and email address
3) Put the tiles into a PADDED envelope and send it USPS First Class Mail WITH TRACKING. This should cost no more than $3.00.
5) Your tiles will be returned to you in about 2-3 weeks
If you have any questions, please contact us.
A. Click the Return Policy tab in the panel to the left or you may CLICK HERE to be immediately directed to our return policy.